They are always available when we have an issue, even if it’s the weekend. That is really important to us. Another positive thing for us is that they are local. We had been using a firm that was a couple hours away and getting them here in a timely manner when we needed them became an issue.

Axis is able to get here when we need them. Some of the other local companies that we’ve used didn’t take the time to learn the plant. They wanted to come in, bang out a job really quick and leave.

We were looking for someone who, when we call, understood what we were talking about because they took the time to be out here and learn. To me, there is a lot of value in understanding what a customer’s needs are and what they’re trying to accomplish, it makes the relationship smoother.

I don’t have to explain things multiple times. It means a great deal that they took the time to learn our facility, equipment and employees.

We were so happy and excited about Axis’ service that we decided to engage with them on an ongoing service contract.

We’re been working with Axis for about four years and increasingly have been giving them more and more work as they continue to hit home runs with whatever we need them to do. Their level of responsiveness is great and I really appreciate their transparency, as well.

They are very good at communicating what they’re doing, how they’re doing it and why they’re doing it. You don’t see that often. Their proposals are line-itemed out and very detailed, so we know where every dollar is going. Being able to rely on Axis on a day-to-day basis takes a huge weight off my shoulders. When I have 5, 6 or 7 problems occurring at the same time, it’s nice to be able to call Axis, have them come quickly and focus on a couple of those problems. That alleviates a lot of stress for me.